Arcadia is upheld to the General Insurance Code of Practice. The objectives of this Code are to:

• Commit us to high standards of service
• Promote better, more informed relation between us and you
• Maintain and promote trust and confidence in the general insurance industry
• Provide fair and effective mechanisms for the resolution of complaints and disputes between us and you
• Promote continuous improvement of the general insurance industry through education and training

You can obtain a copy of the Code from the General Code of Practice website